Return and Refund Policy
We want you to love your Epic Gardening order. Please review the return windows, item requirements, and return options below before starting a return.
Standard Return Window and Condition
- Seeds: Physical seed products may be returned within 1 year from the original date of purchase for store credit.
- Hardgoods: Hardgoods may be returned within 30 days of delivery.
- Late Returns: Return requests made between 31 and 90 days after delivery are subject to approval, may be eligible for store credit only, and a restocking fee will apply. No return requests will be accepted or considered after 90 days.
- Condition: Items should be unopened, unused, and returned in their original packaging.
- Processing: Please allow 5-7 business days for returns to be processed after they are received at our warehouse.
Change of Mind or Customer Error Returns
If you accidentally ordered the wrong item, selected the wrong size, or changed your mind, we can refund the purchase price or offer store credit, minus any original shipping costs.
- Standard return fees: Typically $5-$20 based on package weight and location.
- Garden beds: Fixed $20 return shipping fee per modular bed.
- Opened or used items: Refund adjustments may apply for opened packaging or used items.
- Discontinued items: We do not accept returns or exchanges on discontinued items. All sales are final.
Checkout+ Returns
Checkout+ is optional shipping and return protection available at checkout for a few extra dollars.
- With Checkout+: Covered carrier issues such as lost or damaged shipments, free return shipping on qualifying returns, and a simplified return process.
- Without Checkout+: General return costs are typically $5-$20 based on package weight. Garden beds have a fixed $20 return shipping fee per bed. Return shipping costs are deducted from the final refund.
- Manual returns: Tracking is highly recommended.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, missing pieces, or you received the wrong item, please contact our customer support team right away. We will fully cover the return costs or ship a replacement when the issue is confirmed.
Please include photos and any helpful details so we can review and resolve your request quickly.